Shipping & Return Policy
Please review prior to placing your order
All orders placed online through our website will be verified for accuracy by comparing with the written prescription we have on file for the individual.
Orders placed online through our website by individuals who do not have a written contact lens prescription on file with Dr. Matthew Siu & Associates will NOT ship until a written contact lens prescription is received by our office. The written contact lens prescription must match the order placed online. If a written contact lens prescription is not received by our office within 48 hours of the order being placed online, the order will be voided and all payments refunded within 30 days minus a processing fee. It is the sole responsibility of the individual placing the order through our website to verify our office is in possession of the individual’s valid written contact lens prescription.
Users of the website agree when there is a discrepancy between the contact lens which is ordered online and the written prescription we have on file, the written prescription we have on file will be considered the correct one and will be what is shipped to the patient. Users of the website agree when the individual’s written contact lens prescription is expired or interpreted as expired, any online order placed will NOT ship and all payments refunded within 30 days minus a processing fee.
A valid written contact lens prescription is not the same as a written prescription for glasses. A valid written contact lens prescription must contain the prescriber’s name, prescriber’s signature, patient’s name, date, contact lens brand, contact lens power, and contact lens base curve.
The terms of service are subject to change at any time and without notice.
Please allow 5-14 business days to receive your purchase. We will notify you when your order has been shipped. Due to COVID-19, delivery times may take longer than expected. If you have any questions about your order status, please email us at firstname.lastname@example.org
Shipping is only available within Canada. International orders will not be accepted. A signature may be required as proof of delivery.
$10.95 flat shipping fee within Ontario using Canada Post standard shipping.
Ontario-wide free shipping on orders over $200.
$24.95 flat shipping fee within Canada using Canada Post standard shipping.
Due to COVID-19, we are offering FREE SHIPPING on all Contact Lens orders in Canada.
Contact lenses will be accepted for refund / exchange within 30 days of the date of purchase only if in unopened, original packaging and accompanied by the receipt or proof of purchase. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Once we receive and inspect your return we can begin the process of refunding towards your original payment method. This process may take some time for your bank or credit card company to process and post the refund too. Items sent back to us without first requesting a return will not be accepted.